Cheng Media Services LLC; Tucson, AZ

Owner | July 2016 – present

Create new media such as slideshows and videos by capturing old media, develop a new presentation, and evaluate the media for inaccuracies.

Captures and edits footage of events and delivers them in a shareable format to multiple individuals.

Repair & maintain equipment as necessary, such as VHS players, film scanners, audio recorders, and PC computers.

Florida State College at Jacksonville (FSCJ); Jacksonville, FL

e-Learning Instructional Designer |  April 2012 – June 2016

Directly responsible for the coordination of the instructional design of 73 completed courses (61 published in SkillCommons.org) developed through the FRC-TEC (Florida Regional Consortium for Technology Enabled Learning Solutions) grant between 2012 and 2014. https://www.skillscommons.org/handle/taaccct/156

Managed the development of new courses, instructional materials and other electronic instructional information consistent with adult learning theory for delivery to ten partner consortium colleges.

Applied instructional design processes (ADDIE) to courses developed in a variety of subject matters, including dental hygiene, computer programming, networking, and web development.

Trained remote faculty, instructional designers and staff on technical and pedagogical skills, such as how to develop effective discussion questions, or how to increase interactivity needed for developing and delivering interactive and engaging online courses.

Coordinated, oversaw and participated in the development of multiple project work plans; monitored workflows of remote subject matter experts and instructional designers; reviewed and evaluated courses, methods, and procedures.

Coordinated remote staff to include prioritizing work and monitoring work for technical compliance and quality.

Performed needs assessment for both the FRC-TEC grant course development program and the grant courses themselves.

Interpreted and applied policies and procedures of both FSCJ and 9 other state colleges in the consortium to provide courses that could be used by all consortium parties, including the U. S. Department of Labor.

Assured compliance with local, state, and federal requirements, such as ADA compliance, copyright permissions, and accreditation standards.

Florida State College at Jacksonville (FSCJ); Jacksonville, FL

Project Consultant | January 2012 – April 2012

Provided support for the creation and maintenance of online courses, worked with video and audio production and distribution, and assisted as back-up end user support for Blackboard Learn LMS (learning management system).

Analyzed corporate training needs and created instructional training elements as needed.

Advised on new instructional technology software to improve online learning.

Pima Community College (PCC); Tucson, AZ

Instructional Technology Specialist | December 2010 – January 2012

Conducted needs assessments & recommendations for a new learning management system, including staff training, as an administrator.

Designed new instructional content using best practices of instructional systems design & quality video production values, including a Desire2Learn Bridge course.

Developed learning modules with recorded audio of subject matter experts to create multimedia elements with animation and voice synchronization in collaboration with graphic designers and software developers.

Implemented improved methods of migration from WebCT to Blackboard Vista.

Evaluated and resolved issues with HTML, XHTML, Java, Flash, Jaws, ADA

and copyright for instructional designers.

Updated and edited online course materials to ensure quality and compliance.

Pima Community College (PCC); Tucson, AZ

Multimedia Technology Assistant | September 2008 – December 2010

Served as a videographer for college events and coursework.

Helped maintain studio and field acquisition equipment, both on remote events, and in a college studio.

Edited video and audio segments and event footage for distribution on the PCC college channel.

Assisted in migration from Web-CT to Blackboard Vista.

Saved over 300 hours of instructional design work by troubleshooting issues with migrating assignments.

Built databases for unit software and course information for a post-baccalaureate teacher education program.

Solved issues with Java, HTML, Flash and Blackboard Vista for instructional designers.


Master of Science, Education Media Design & Technology, 2011

Full Sail University; Winter Park, FL

Course Director’s Award for Learning Management Systems and Organization

Bachelor of Arts, Communications, 2008

Temple University; Philadelphia, PA

Communications & Mass-Media major with emphasis in Theater and Production

Associate of Applied Science, Educational Technology, 2006

Reading Area Community College; Reading, PA

Specialization in Assistive Technologies and Multimedia

Associate of Arts, Liberal Arts, 2005

Reading Area Community College; Reading, PA

Emphasis in Education


Applying the QM Rubric (APPQMR) November 2011 – present

Quality Matters; Annapolis, MD

CompTIA A+ Certification (2009 edition) October 2009 – present

CompTIA, Downers Grove, IL



Fluent in English and Spanish