A business owner and media producer who is passionate about helping customers in rescuing their precious memories. As an instructional designer, implementing best practices in online education was a personal goal, by connecting the knowledge of subject matter experts with the underlying curriculum to achieve student learning outcomes, and testing new technologies in courses and programs.


Cheng Media Services DBA Flickos Video Services; Tucson, AZ

Co-Owner of Storefront | July 2016 – present

  • Owns and manages a storefront that specializes in transferring and duplicating home or commercial footage and audio in Tucson, AZ.

  • Recovers audio & video footage that is damaged and restores it to a new condition reflecting how it looked based on it’s time period.

  • Captures footage of events and delivers them in a shareable format to multiple individuals.

Florida State College at Jacksonville; Jacksonville, FL

e-Learning Instructional Designer | April 2012 – June 2016

  • Directly responsible for the coordination of the instructional design of 73 completed courses developed through the FRC-TEC grant between 2012 and 2014.

  • Manages the development of new courses, instructional materials and other electronic instructional information consistent with adult learning theory for delivery to the 10 partner consortium colleges.

  • Applies instructional design process (ADDIE) to courses developed in a variety of subject matters, including dental hygiene, computer programming, networking, and web development.

  • Trains remote faculty, instructional designers and staff on the technical and pedagogical skills, such as how to develop effective discussion questions or how to increase interactivity, needed for developing and delivering interactive and engaging online courses.

  • Coordinates, oversees and participates in the development of multiple project work plans; monitors workflow of remote subject matter experts and instructional designers; reviews and evaluates courses, methods and procedures.

  • Coordinates remote staff to include prioritizing work and monitoring work for technical compliance and quality.

  • Performs needs assessment for both the FRC-TEC grant course development program and the grant courses themselves.

  • Interprets and applies policies and procedures of both FSCJ and the 9 other state colleges in the consortium to provide courses that can be used by all consortium parties, including the U. S. Department of Labor.

  • Assures compliance with local, state, and federal requirements, such as ADA compliance, copyright permissions, and accreditation standards.

Florida State College at Jacksonville; Jacksonville, FL

Project Consultant | January 2012 – April 2012

  • Provided support for the creation and maintenance of online courses, worked with video and audio production and distribution, and assisted as back-up end user support for Blackboard Learn learning management system.

  • Analyzed corporate training needs and created instructional training elements as needed.

  • Advised on new instructional technology to improve online learning.

Pima Community College; Tucson, AZ

Instructional Technology Specialist | December 2010 – January 2012

  • Conducted needs assessments & recommendations for a new learning management system, including staff training as an administrator.

  • Designed new instructional content using best practices of instructional systems design & quality video production values, including Desire2Learn Bridge course.

  • Developed recorded audio with subject matter experts to create multimedia elements with animation and voice synchronization in collaboration with graphic designers and software developers.

  • Implemented migration from WebCT to Blackboard Vista.

  • Saved hundreds of hours of instructional design work by troubleshooting problems in migrating course assignments.

  • Evaluated and resolved issues with HTML, XHTML, Java, Flash, Jaws, ADA and copyright for instructional designers.

  • Updated and edited online course materials to ensure quality and compliance.

Pima Community College; Tucson, AZ

Multimedia Technology Assistant | September 2008 – December 2010

  • Assisted in migration from Web-CT to Blackboard Vista.

  • Saved hours of instructional design work by troubleshooting problems with migrating assignments.

  • Built databases for unit software and course information for the post-baccalaureate teacher education program.

  • Solved issues with Java, HTML, Flash and Blackboard Vista for instructional designers.

Access Tucson TV; Tucson, AZ

Producer, Television & Events (Part-Time Volunteer) | June 2008 – January 2012

  • Coordinated the activities of writers, directors, managers, and other personnel throughout the production process.

  • Conducted meetings with staff to discuss production progress and to ensure production objectives were attained.

  • Monitored post-production processes to ensure accurate completion of details.


Master of Science, Education Media Design & Technology, 2011

  • Full Sail University; Winter Park, FL

  • Course Director’s Award for Learning Management Systems and Organization

Bachelor of Arts, Communications, 2008

  • Temple University; Philadelphia, PA

  • Communications & Multimedia major with emphasis in Theater and Production

Associate of Applied Science, Educational Technology, 2006

  • Reading Area Community College; Reading, PA

  • Specialization in Assistive Technologies & Multimedia


  • Applying the QM Rubric (APPQMR), Quality Matters; Annapolis, MD – November 2011 – present
  •  CompTIA A+ Certification (2009 edition), CompTIA, Downers Grove, IL – October 2009 – present


  • Fluent in English and Spanish